Call hits your business line
Customer still dials your existing published number.
Plumber overflow call answering model
Your team keeps first-right-of-answer. AI only runs when no one picks up within your configured ring window.
Routing logic in plain English
10-second ring-first window
If a plumber answers, overflow flow never starts.
Missed call fallback to AI
AI performs short intake and confirms callback expectation.
Lead pushed to pipeline
Status, urgency, and summary are logged for office follow-up.
Deterministic guardrails
- No silent drops: failures route to voicemail fallback path
- No cross-account mixing: usage and leads are account-scoped
- No outbound AI calls in v1
- No call recording in v1